Package arrive today and realized I don't have a VM wall socket to plug the round cable into. . Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. I can certainly go about helping you arrange a wall socket appoint, as stated previously this would come with a £25 charge on the account, if you would like me to go ahead with this let me know and we can go about sorting this for you. We have tried plugging it into the only box we found it would fit but no luck. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. QuickStart, set up and connections. Stay safe online. Virgin Media; My Virgin Media;. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsRe: No virgin media wall socket. This is something we can certainly get changed over to a manned install for you but in order to do that I will need to confirm some information with you to pass security. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. Thing is, I've been to the house, Virgin haven't, and I am 99. Reply. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Virgin Media; My Virgin Media; Shop; Help;. Plug into the wall socket Push the red label end of the white cable, into. on 03-08-2020 18:05. For into also image of the. You need a small spanner to remove this. Hi, im writing this as a last resort, as customer service has been woeful. Options. Thanks for the reply. . As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). Hello, my isolator cable does not fit into the virgin media wall socket. These are usually provisioned from an equipment cupboard outside the flats. Subscribe. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. . Options. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Browse Virgin Media Virgin Media Community. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Reply. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Currently on hold to virgin but don't seem to be getting much joy. I have only got one rectangular shaped white socket (Shown as below) but it seems old. . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end of the. Virgin Mobile. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. We would like to show you a description here but the site won’t allow us. I am so sorry to hear that you seem to be missing a wall socket in the home. 12. Excludes broadband faults and broadband network outages. Surly there has been a connection previously otherwise we wouldn't have bee. Security matters. Thing is, I've been to the house, Virgin haven't, and I am 99. We have a virgin media wall socket with an ethernet port in the wall but no round cable. on 14-09-2022 12:00. My Virgin Media App. How can we - 5041171 Options. Ju. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. Mobile Your Account. QuickStart, set up and connectionsHello VLNeedham. Need some help with the installation. However, there is no Virgin Media Wall socket in my house. Network Trial. But I have no Virgin Media Wall socket in my room. Browse Virgin Media Virgin Media Community. I don't work for Virgin Media. Phone. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Phone Switchover. -. If. Sometimes there is no wall box, just a trailing cable. The box and cables may have been removed by the previous occupiers. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Solved: Previously, I had BT connection so I need a wall socket. Virgin Media; My Virgin Media; Shop; Help;. However, I do not have any of the specified wall sockets available. Hi , Thank you for getting back to me via private message. No virgin media wall socket in QuickStart, set up and connections 4 hours ago;Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. 0 Kudos Reply. Tried looking but can't see a way to book an engineer for this? Thanks If you don't have the cabling then call the pre-installs team on 0800 052 1734. QuickStart, set up and connections. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. The Gamer Lounge. I have also checked outside and there is no box either on my property or on my boundary wall. Re: No Wall Socket for Quickstart. Would I be able. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Both your fibre cable and Wi-Fi router will be plugged into this. Can you check outside and look for the. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Some older sockets may have NTL or Telewest written on them. The Messiest Home Unifi Setup Ubiquiti Community. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. 2. Push the red label end of the white cable, into the wall socket. My Virgin Media App. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Intelligent WiFi Pod Trial. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. 2 as the wire is already in. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. However the wall socket doesn’t have the correct connection for the cable with the hub. Because when I talk with virgin before I buy the servic. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. I have received my quick start-up kit. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Look for an omnibox on the outside of your property and try and trace the cable. Perfect for when you can’t all decide on what to watch. Outside work before installation in QuickStart, set up and connections yesterday; Book engineer for installation in QuickStart, set up and connections yesterday; Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections Tuesday; Engineer visit in. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. #2. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. Welcome to our community forums and thank you for your first posts. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. Virgin Phone Switchover. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Despite being told by Virgin I am eligible for QuickStart, after receiving the package I found there is no wall socket to plug it into. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Any help please? We would like to show you a description here but the site won’t allow us. CUSME. The technician visited a. Thank you for your post and welcome to the community. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Security matters. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Getting Connected with Virgin Media is easy when you have a wall socket. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. Tech Chatter. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. I’m having the exact same problem. Just had self installation delivered, have no wall socket just two cables from the wall. Ordered VM broadband and was recommended by the website to select the self quick install option. But I have no Virgin Media Wall socket in my - 5383603. Everything you need is posted to you. Push the white cable with the black label into the Hub. Community Natter. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). It also protects the network from 240 volts being fed to it by faulty TVs in your home. (I did this video to help/guide new engineer as I did not find. We have a virgin media wall socket with an ethernet port in the wall but no round cable. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. The kid arriving on Tuesday the 29. There is no fibre socket in this house. Plug into the Virgin Media wall socket. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Posted in QuickStart, set up and connections. The brown box is still fine, cleaned it and put the front back on with a zip tie. Browse Virgin Media Virgin Media Community. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. If it would benefit you, we do offer a click and collect service. If you in a property that's recently been added to Virgin Media's network we have another video th. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Networking and WiFi. You may need to use the. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Call the Pre-installation and delivery team on 0800 052 1734. Booking an engineer is easy with Virgin Media. My Virgin Media App. Intelligent WiFi Pod Trial. Options. Sometimes there is no wall box, just a trailing cable. The wall socket I have within my home does not appear to be working. New customer, trying to self install my hub and 360 box. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Call the pre-installation and delivery team on 0800 052 1734. Networking and WiFi. Turn on and start the Box. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Hello, I'm trying to set up my Virgin Media broadband. Manage Your Account. . There is no difference in wall sockets and cables, so you can freely connect any device to any socket. Thanks, Scott. If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday; No wall socket in QuickStart, set up and connections TuesdayQuickStart, set up and connections. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. Solved: I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator - 4987502. But I have no Virgin Media Wall socket in my room. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). No Virgin media wall socket. Turn on and get connected. Obi202 To Phone Extension Uk Voip Forums. If you in a property that's recently been added to Virgin. In response to Travis_M. Do please follow the helpful advice offered by , and keep us updated. The box does however have a hole in the bottom, through which i could see some. We previously had Virgin Media installed here back in 2017 and at the t. They will re-wire to your requirements. When plugged into either cable the hub just - 5440321. Call the pre-installation and delivery team on 0800 052 1734. The isolator has a terminator cap (marked below) fitted to the open end. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. - 5412501. Self installation but NO wall socket in. Speed That is a rooftop aerial outlet for Freeview TV. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. Installing and configuring your kitQuickStart, set up and connections. Browse Virgin Media Virgin Media Community. We would like to show you a description here but the site won’t allow us. Account - Cable. Browse Virgin Media Virgin Media Community. Manage Your Account. When you place your order, we'll let you know. Go to solution. We're here to help. Hi . Phone. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. 4 weeks ago. . Get more from your Virgin Media setup. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Ordered VM broadband and was recommended by the website to select the self quick install option. Options. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. Could an engineer be arranged to install please as my account is due to go live today. Options. Stay safe online. Account - Cable. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Virgin Media; My Virgin Media;. All the wall. on 03-08-2020 18:05. Also having this issue and trying to get through to them on the phone. Switched On Families. Perfect for when you can’t all decide on what to watch. Networking and WiFi. 388. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. This means you'd have to change your install to a manned one instead. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. in Networking and WiFi Sunday; No Virgin Media Wall socket . It's great to hear your wall socket concerns have now been addressed and resolved. ThanksIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. on 23-12-2022 10:31. My previous sky microfilter attached here. If you're happy with this and for the charge we can make the arrangements for you 🙂. That is the correct fitting, it should push on unless its too loose inside the large housing. Virgin Phone Switchover. a week ago. Account - Mobile. Welcome to our Community Help Forum 🙂. Networking and WiFi. Account - Cable. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. SpeedQuickStart, set up and connections. . The installation should take around an hour. . Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Socket should be on the underside. on 27-10-2022 09:24. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Networking and WiFi. All the wall sockets I can see are for BT. Community Natter. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. But. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Forum; Apps. Hi, Iv just received my new broadband. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Thanks If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Joining in. Options. Call the pre-installation and delivery team on 0800 052 1734. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. I am trying to set up our wifi. Hi I have the same problem. We have a virgin media wall socket with an - 4353656 - 2. QuickStart, set up and connections. Get the Hub ready by connecting the wires. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. on 19-10-2022 19:35. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Forum; Apps. Options. Chatter and natter. Now to my Issue: I opted for the self-installation ki. Browse Virgin Media Virgin Media Community. Options. Broadband wifi self install wall socket. 194. 1. which will give you a general idea of VM fixtures and fittings. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. I can only find the TV socket. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. No Wall Socket For Self Install Virgin Media Community 4594311. on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. But I have no Virgin Media Wall socket in my house. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. If an engineer is offered - accept that. This hole will typically be up to 1cm in diameter and often positioned near your front door. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Tudor. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. Hi Owenclark, thanks for posting on our help forums and for joining the VM community. The large Eurobell wall box is where you would connect. Chatter and natter. Also tried the Ethernet, not. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. . Thing is, I've been to the house, Virgin haven't, and I am 99. But. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Stay safe online. on 05-09-2023 20:36. Don’t plug the power cable into a plug socket yet. Stay safe online. Explain what needs to be done and book an engineer visit. I asked this on ordering with the salesman at my door and he was insistent that in order to avoid the fee I was to do it that way I'd have just been happy to pay. Select the correct HDMI input for your box. Networking and WiFi. I’ve received self-installation kit today. on 04-02-2023 11:17. I ordered a broadband only package because it said I could self install the kit. VM. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. Adduxi. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . . Sometimes there is no wall box, just a trailing cable. Browse. All forum topics; Previous topic; Next topic; 2 REPLIES 2. I am so sorry to hear that you seem to be missing a wall socket in the home. - 5372385. Account - Cable. Is here anyone from the Virgin Media team who can get - 5378662We recently applied for a virgin package of tv, phone and broadband. Options. Network Trial. The cable could be hidden within, or behind, furniture. 1. Tudor. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. Security matters. Tudor. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I've had a look at things from our side and can see you've been able to contact us regarding this. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. . Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Hi there. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I don't work for Virgin Media. 3) other end of this cable, connect the female to. Manage Your Account. Switched On Families. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Tech Chatter. Connect the Hub’s power cable with the blue tab. Account - Mobile. Do I - 5019032Follow these steps to install your virgin Media Broadband, TV and Phone service. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Networking and WiFi. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. Account - Cable. Residential Installation Virgin Media. Browse Virgin Media Virgin Media Community. Switched On Families. Dave. The first thing is to start making alternative arrangements for your internet connectivity. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Thanks for your first post and welcome to our community. 0 Kudos. SpeedQuickStart, set up and connections. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. Connecting Hub 3. Browse Virgin Media Virgin Media Community. . in QuickStart, set up and connections 2 hours ago; Installation: Wall socket issue in QuickStart, set up and connections 6 hours ago; Install confusion in QuickStart, set up and connections yesterday; Customer support is a nightmare: no way to schedule installation in QuickStart, set up and connections. - 5390715. The cable could be hidden within, or behind, furniture.